My Tour Live – Corporate

Version du 07/10/2019

MY TOUR LIVE operates websites accessible at the addresses and (hereafter referred to as "the Websites") as well as a web-based application accessible at the address (hereafter referred to as "the Application"). The Websites and Application give professionals the opportunity to stream live 360-degree video content offering remote ”live” visits as well as direct interaction with attendees.

MY TOUR LIVE is committed to protecting the privacy of its website users, customers and partners, in addition to maximizing the user’s online experience.

Using the Application and the Websites involves processing personal data, the terms of which are described in detail below.

Using the Application also implies MY TOUR LIVE, as a data processor, processing attendees’ personal data on behalf of the Customer. The Customer remains entirely responsible for this data processing and attendees are invited to contact the Customer directly for further information about how personal data is processed.

Definitions :

Application : Software (web application) designed and operated by MY TOUR LIVE and accessible at the address

Attendees : Individual users who are invited to view visits streamed by the Customer on the Application and, as the case may be, sign in to the Application during streaming.

Customer : Any person or legal entity who has the right to use the Application and who undertakes to do so for business purposes, under the general terms and conditions of use.

MY TOUR LIVE : A simplified joint-stock company, registered under the unique identification number 844 851 485 at the Marseille Trade and Companies Register, whose registered office is located at 8, allée Léon Gambetta - CS 20549 Marseille 1 - 13001 Marseille and represented by its president, Mr. Franck ADRAI

Online users : Any users who browse the Websites.

Users : Individual users of the Customer's service who use the Application under the Customer's responsibility.

Websites : Websites accessible at the addresses and designed and operated by MY TOUR LIVE.


Use of the Websites and the Application requires Online Users, Customers, partners and Users to provide a certain amount of personal data that is collected, processed and protected in accordance with this privacy policy ("Personal Data").

• Data collected from an Online user when completing the Website contact form

To use the contact form, applicants are required to provide the data specified on the form.

Purpose and legal bases : Processing this personal data allows MY TOUR LIVE to provide information requested by the user and to manage its database of contacts and prospects. MY TOUR LIVE may also send information e-mail to such users.

Processing is based on the legitimate interests of MY TOUR LIVE in responding to requests for information, managing a database or contacts and prospects as well as sending information e-mail to contacts and prospects.

The mandatory data is marked with an asterisk. Anyone who does not wish to provide the data required may not request information.

• Data provided by the Customer when setting up an account to use the Application

In order to set up an account to use the Application, the Customer needs to provide the following personal data about the User: Name of the company (Customer), first name, surname, postal address, e-mail address and telephone number (compulsory). The Customer or the User will need to choose a username and password to access their account. MY TOUR LIVE may also host and keep visits streamed via the Application for technical purposes.

Purpose and legal bases : MY TOUR LIVE is required to collect this data under its contractual obligations. More specifically, this data is required for Users to set up accounts and use the Application, in accordance with the contract between MY TOUR LIVE and the Customer. The e-mail address also allows technical management of the User's or Attendee's session via a functional cookie. Failing to provide this data will result in the Customer not being able to set up a User account and use the Application.

• Data provided by the Customer when placing an order (right to use the Application)

An order to use the Application and the conclusion of the contract between MY TOUR LIVE and the Customer requires personal data collection relating to the Customer or physical people of the Customer staff interacting with MY TOUR LIVE.

Purpose and legal basess : MY TOUR LIVE is required to collect this data under its contractual and legal obligations. More specifically, this data is required to carry out and complete the agreement relating to use of the Application, processing orders, following up the contractual relationship with the Customer and obligations relating to payment and invoicing. Customers not wishing to provide this data will not be able to place an order and benefit from the services offered by MY TOUR LIVE.

Data collected may also be used by MY TOUR LIVE to create a database of contacts, prospect and customers in order to send information e-mails about MY TOUR LIVE news, events, products and services. This processing is based on the legitimate interests of MY TOUR LIVE to develop its business activity.

• MY TOUR LIVE use of personal data

Data processing management : MY TOUR LIVE is the controller of this personal data and MY TOUR LIVE contact details are detailed in the legal notice on the Website.

Recipients : Personal data may be processed by MY TOUR LIVE employees in charge of website management, requests for data, orders, contract management and user account management.

Data may be accessed or processed by the technical service providers for MY TOUR LIVE, on behalf of MY TOUR LIVE (cloud data storage provider and the e-mail management tool provider). Cloud data storage providers are likely to transfer data outside the European Union, by implementing the the appropriate safeguards pursuant to the regulation (Copy available on request).

If necessary or in application of a legal provision, MY TOUR LIVE may be required to disclose personal data to its board members, banks or tax authorities, who process data under their responsibility as data controllers.

Retention and storage : Personal data collected via the contact form is retained for a period of 3 years starting from the last contact with the applicant.

Personal data concerning the Customer and Users processed during the contract period between the Customer and MY TOUR LIVE and any other data concerning the Customer, may be retained for 3 years after the contract has been terminated in order to be able to recontact them.

Data is stored for the duration of a the limitation period, that being the time necessary to establish, exercise or defend any legal claims (usually a period of 5 years).

These time periods apply from the date of terminating the contractual relationship between MY TOUR LIVE and the Customer or the last contact with the Customer, whichever date is the most recent.

• Rights on personal data communicated to MY TOUR LIVE

People have the following rights over personal data communicated to MY TOUR LIVE, under the conditions provided for by the regulations in force:

  • The right to access and rectification;
  • The right to erasure ("right to be forgotten"), the right to limitation of processing;
  • The right to objection (if processing is based on the legitimate interests of MY TOUR LIVE);
  • The right to define guidelines regarding their personal data in the event of their death;
  • The right to portability of raw data provided to MY TOUR LIVE;
  • The right to make a complaint with the competent authority (the CNIL in France).

These rights may be exercised with MY TOUR LIVE whose contact details can be found in the legal notice or by writing to the following email address:

These rights must be exercised under the conditions provided for by the regulations in force.


Functional cookie:

The Application uses a functional cookie that manages the User or Attendee's e-mail address to handle their session while using the Application.

Social media networks:

The Websites use share buttons for social media networks. Cookies that are deposited via the social media buttons aim to enable Online users to share content in addition to enhancing the user experience. These cookies are used to track user browsing, whether they are platform users or not.

These cookies are subject to the consent of the Online user and may be withdrawn at any time: see preference management below. Consent is valid for a period of 13 months.